Do your customers think that your services are improving, or declining?
Customer satisfaction surveys using CommentCatcher provide the answer.
Customers are asked to rate your business on a variety of aspects, and whether they would recommend you. Evaluation topics are chosen by you to best suit your business, and are easily customizable at any time. These could include aspects such as:
- Staff friendliness
- Waiting time
- Food quality
- Services received
- Menu selection variety
- Overall experience
Trend analysis of survey results allows you to address issues before they become a more serious problem.
Example: The first screen of the customer satisfaction survey.