What do customers really think?
Do you depend upon their repeat business?
Provide a simple way to get their opinion, and keep them coming back.
Your customers can offer valuable insights and feedback – but that’s not always possible.
When a bad experience causes them to leave without providing feedback, you’ll never know why you lost them. Head off complaints on a public forum such as Yelp, by allowing them to vent directly to you — the management — immediately.
Listen to your customers: capture both suggestions and complaints, improve your business, and gain their loyalty.
CommentCatcher makes this possible
Feedback via your business website may not reach you in time to be actionable. You want to see customer feedback in time to address an issue before it escalates.